How are the delivery charges priced?
Our shipping is based on a standard delivery rate, our current flat rate is £7.50. We also offer FREE local pick up from our store.
What are the refund policies?
Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Mysportswear.
Personalised products with custom initials, badges or prints cannot be refunded.
What payment methods are accepted in our online shop?
We use the safe and trusted Paymentsense payment gateway for our payment methods, this includes the most popular Credit and Debit cards. This website does not store any card details.
When will I receive my goods?
Due to the unique nature of business here at the Mysportswear, products can take up to 3 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.
How secure is the online shop? Is my data protected?
As mentioned, we use the most secure payment system on the internet, Paymentsense, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website. We have powerful Firewalls also in place to stop hackers and spammers.
When happens after ordering?
When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.
Do I receive an invoice and when?
You will receive your invoice in your final email from us when the product you have ordered has been dispatched from the store.
Google Reviews
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Service at Mysportswear was first class,
john Bickerstaff
5th April 2021 -
Absolutely wonder staff ... amazing shop.... so friendly...
Mark Robson
2nd October 2023 -
Just popped in to have my daughters initials on her training top, the 3 staff members couldn't have been more helpful. And after a quick chat with his team the man serving me returned with the top done in less than 5mins. Top class service. Cheers
James Gent
5th November 2022 -
Fabulous team wear shop! Mark, Theresa and Noel always go the extra mile to ensure our club needs are met. A great range in store and loads of choice for extras such as goalkeeper gloves, bags, training equipment etc. Club Treasurer Darlington Young Bulls FC
Rachel Atkinson
4th January 2020 -
Excellent people. Really helpful and knowledgeable staff. Listen to what you want and then help you achieve it. Being involved in grassroots sport it is hard to find companies willing to offer help and advice like mysportswear do. Will be a customer now for a long time
Darren Rhodes
20th January 2019 -
very nice service, product great too
John Hall
28th April 2021 -
Fantastic customer service they help you everyway they can I wouldn't go to another shop now for football stuff I will shop here from now on they r really lovely people I will be telling everyone to shop her for sports wear. best sportswear I've been to and I shop alot 5 stars from me
Lisa Holland
5th April 2018 -
Best company I have ever used. The customer service is next to none. I’ve never known a company care about getting it right so much! Always the best on price and always perfect wether I’m ordering thousands of pounds worth of kit or in just getting 1 jumper embroidered! I wouldn’t use anyone else.
Callum Plumb
2nd January 2020 -
After dealing with several sports suppliers myself, the Rugby club my boys play for nominated Mysportswear as club suppliers. I can thoroughly recommend them. Good product reasonably priced and knowledgable staff!
David Ridley
18th May 2021 -
Brilliant service.....I phoned the store and Debbie was excellent in helping me with the item i wanted and offered to embroid the club emblemem on in 45m, i had the item with Jamie tending to me i the store making me feel valued and taken care of
Gordon
20th December 2023